Do you ship globally?
We ship globally. We use different couriers, depending on where we are shipping to. Examples include Royal Mail, DHL and UPS.
We offer free shipping Worldwide.
Do I Pay Customs Charges?
If your product is being delivered outside of the EU, there may be additional customs charges to pay. It is the customer’s responsibility to pay these.
How do I return or exchange my watch?
We give you a 30-day from the date of purchase 100% refund or exchange guarantee, provided the items to be refunded or exchanged are in an as-new condition. To return an item, please email firstname.lastname@example.org, with “Returns” in the subject line.
Is the watch water-resistant?
Harry Spring watches are water-resistant to 5ATM (50 metres). There is often confusion or mis-marketing about what this means. This implies that under static (non-moving) conditions at 50 meters below the surface of the water the pressure of the water will not breach the seals on the device.
Although our products are water resistant to 5ATM, we recommend avoiding contact with water.
How do I adjust the length of the Mesh straps?
To adjust the length of your Mesh straps, open the clasp on the back of the strap, slide it to your required length, and close the clasp. You will need a tool to open the clasp, such as a small, flat object.
How do I change the Mesh and the Nato Straps?
When you purchase a Mesh or a Nato strap, we send you a free strap changing tool that allows you to very easily change straps. See product videos for more information.
How do I change the Leather Straps?
Our leather straps have a built in clip-in clip-out mechanism. Changing the straps has been designed to make it as easy as possible for you. See product videos for more information.
Can I wash my wristband?
You can gently wash your Nato wristband with soap or washing powder and warm water.
The Mesh straps are easy to clean with warm water.
We do not advise cleaning your leather strap with water as it will dry out the leather. Instead we recommend you take it to a watch maker or purchase a product specifically designed to clean leather.
What is the watch made of?
The rose gold watch is made of a stainless steel core (316L) and rose gold plating.
Glass - The glass of the watch is made of crystal sapphire glass. This glass is more resistant to scratches than mineral glass.
Movement & Battery – The movement is a quartz Swiss Ronda 1062 mechanical movement. The standard battery life is 4-6 years.
Leather wristband - The leather wristbands are made of Italian calf leather.
How do I change or cancel my order?
We aim to ship orders soon after they have been placed. In order to change your order, please email email@example.com with “Incorrect Order” in the subject line, or contact us as soon as possible via one of our other communication channels.
What currency can I pay in?
Orders are processed in British Pounds (GBP). If you are buying from overseas your bank will convert this into your currency.
How long is the watch warranty?
We offer a 2-year warranty from the date of purchase. Our warranty covers manufacturing defects on the watch itself (movement, case, crystal).
Other parts are not covered by a warranty. There is no warranty cover if there has been damage by improper use or carelessness; damage caused by a fire, water or natural disaster; normal use wear and tear; watch battery replacement; watch parts replacement; watch modifications have been made; and, if the watch has been purchased from an unauthorised dealer.
I’m an Influencer, blogger and/or have a large social media audience, how do I collaborate with Harry Spring?
We frequently collaborate with social media influencers, through collaborations or through the harry Spring Club Affiliate Program. If you are interested in collaborating with us, visit the collaborations page or email firstname.lastname@example.org